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Today’s information professionals face highly complex scenarios that call for critical decision making every day. Factors affecting information centers include the following:
- Tight budgets and streamlined staffs
- Little time
- Shifting business climates
- Changing customer base
- Tremendous variety and complexity of resources
- Need for high value, high impact with each service and resource
Surveying as a Planning Tool seeks to help information professionals maximize resource and service quality by building a framework to use in. surveying in the information center planning process, and specifically its application to strategic planning and quality measurement. This Click U Live! Seminar will provide you with skills to design, develop, and deliver surveys as well as to become familiar with evaluation and planning structures that help you make better and more informed decisions, create a vital and relevant service environment, and allow for closer alignment with your customers.
Part 2
Surveys have limited value without a larger conceptual planning structure, and in part 2 of this Click U Live! Seminar, you will be introduced to three of these structures—the Balanced Scorecard, Six Sigma, and LibQual. With case studies from business and academia, the use of surveying in each of these structures will be examined, and a decision flowchart for choosing a structure will be discussed.
Targeted Learners
This Click U Live! Seminar is designed as a beginning to intermediate-level course for managers and information professionals who want to develop competencies in surveying for strategic planning and quality measurement. No previous experience in surveying is required.
Critical Learning Questions
- How can surveying help with the planning process?
- What are some of the available surveying tools?
- How do I go about creating, designing, developing, and delivering a survey?
- In what broader planning structures do surveys work?
- What metrics do these structures share? What metrics are unique?
- How do I choose my structure?
Replay
Cost: USD 69.00
When you register, your location becomes a Click U Live! site. The cost is per site [phone connection], not per person. You can host as many people as you like for one low site fee! So be sure to invite your colleagues to learn with you! Register before 20 September and save USD 10.00! [Live program only]. Program registrations beyond that date will be USD 109.00.
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