This course provides guidelines for developing the vision, mission, and values statements for aligning knowledge management and knowledge services with organizational priorities and identifies critical steps—including change management and change implementation—for launching or enhancing service delivery for the benefit of the larger organization.  Topics covered include:

• strategic planning basics (definitions/applications/organizational role)—“strategy” vs. “strategic”
• organizational structure and the environment for knowledge management/knowledge services
• visioning vs. planning
• determining strategic direction
• change management/change implementation
• infrastructure and planning for future needs

Course Learning Objectives

At the end of this course, participants will recognize the role and value of “planning to plan,”  survey the service sphere and choosing survey methods, and interpret financials and the impact of financial information on planning. Participants will also relate the life cycle of the strategic plan.

Specific Learning Outcomes:

1. Establish terms of reference for strategic planning for knowledge management/knowledge services

2. Identify the survey/census methodology

3. Identify participants and establish the value of their potential participation

4. Develope conclusions and establish findings

5. Report findings and communicate recommendations

6. Determine future follow-up activities

At the conclusion of the course, participants will design an action plan for first steps in implementing a strategic plan for addressing a specific situation with respect to knowledge management/knowledge services delivery in their parent organization. Using learning outcomes from the course and based on their understanding of the current or potential planning environment in the parent organization, the exercise will enable participants to return to the workplace with a product that can be incorporated into their work in their area of responsibility.

Performance Measure

Course assessment, exercises and discussions will measure and evaluate the degree of understanding that participants achieve over the learning process.

Prerequisites

While the primary goal in developing these programs is to allow SLA members to earn one or more certificates, each of these courses has inherent value and any course may be taken à la carte. KMSKS01 is recommended but not required.

People are Saying

"The group was quite interactive (which was wonderful and an added benefit)"

"I really appreciated our two "guest" speakers who brought very practical applications to the group."

Please read: KM Certificates Program Honor Code & Use Policy

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