Click U Live! Technology Troubleshooting and Customer Service Made Simple

6 February 2008
2:00-3:30 p.m. Eastern U.S. Time
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Implementing and maintaining effective technology services can be overwhelming for libraries of all types and sizes. Often without a technology expert, and with limited resources, libraries must address their customers growing appetite for electronic information amid constant technological changes. The co-author of Technology Made Simple (ALA Editions, 2007) will present practical, how-to information in this 90 minute session focusing on troubleshooting tips and guidelines, technology-related customer service, and library/IT communications.

Presenter

Rob Cullin, Co-founder and vice president of E*vanced Solutions, Inc.

Who Should Attend?

Library staff of any position or level who need to interact with both the technology of the library and its "customers". This session is primarily geared at non-technical staff that are looking for more insight in how to deal with minor to major technical issues that arise, and how to deal with them in the absence of immediate technical help.

Critical Learning Questions

 How can non-technical staff play a role in technology?  
 What techniques can one use to solve the simpler technology problems without IT support?
How can we improve our customer service with the use of technology?

Notes

Instructions for accessing the Webcast will be emailed to you 2 to 3 business days prior to the event. Your registration is for one computer and one site only. You can host as many people as you like for one low site fee! So be sure to invite your colleagues to learn with you! Register before 31 January and save US$ 10.00 [Live Only]! Program registrations beyond that date will be US$ 139.00.

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